Q1. How to choose the effect when I need to convert 2D to 3D?
A1: To select which one is according to you. To meet the needs of different users and different 3D player devices, we add "Read-Blue", "Left-Right", "Top-Bottom" effect in 3D options. Usually, for VR headsets, we choose "Left-Right"- 3D SBS format. See your user manual for VR glasses to learn its detailed supported formats. Hoping you can like it.
Q2. What are limitations of the trial version of Dimo Video Converter Ultimate?
A2: The trial version and registered version is the same product and has the same function, except for the limitation below:
1) You can only get converted movies with watermark from Dimo.
2) You can only make ISO with only 2 times or less.
After purchasing our software, you will get a registration code to register your software. As our registered user, you will be entitled to get the free upgrade service and receive the full technical support from us. Also, we provide special discounts for our registered customers.
Q3: How to customize the profile settings?
A3: There is "Settings" button on the right bottom of the main interface. Click this button and then you can adjust output video settings such as resolution, bitrate, frame rate, encoder, audio channels, sample rate, encoder and audio bitrate.
Q4: Can I backup my Blu-ray movies with Dimo Video Converter Ultimate?
A4: Yes, you need the "Make ISO" function to do that job. You can turn Blu-ray into ISO files for storage or playback. What's more, Dimo Video Converter Ultimate has been combined into Blu-ray Ripper, which can rip 2D/3D Blu-ray movies to other 3D video formats like AVI, MP4, WMV, MKV, M2TS, TS, etc. The output 3D files can be played on 3D players like Stereoscopic Player and NVIDIA 3D Vision Video Player, or directly transfer to your 3D TV/VR devices to get the fantastic 3D experiences.
Q5: Why does Dimo software has stopped working" mean?
A5: There must be some files that become corrupted. Please uninstall the current version, download and install the latest version to see the result. If you still have problem, please list the step you went through and send us the log file via our contact page.
How to get the log file?
Pls key in %appdata% in the "Run" option on your computer, then it will bring you to a folder, plz find cat-video-cvt, open it and send all the logs inside to us for further analysis.
Q6: What can I do if the program fails to load a DVD?
A6: If the program fails to load a DVD, please check if the case happens to all DVDs. If yes, the program or the DVD drive can be damaged. Please use the way below to reinstall the program you have.
1. Uninstall the program from the computer, restart the computer, delete the folder where you install the program and reinstall the program.
2. Close the anti-virus program during installation.
3. Install the program in other local disk instead of the default local disk C.
4. When the set up finishes, please right-click the icon on the desktop of your computer, and choose Run as administrator if you are using Windows 7 or Vista.
5. Right-click My Computer on the desktop, select Manage->Device Manager->DVD/CD-ROM drives to find the DVD drive and right-click the drive to update it.
Q1: Why doesn't my Apple TV recognize the converted file?
A1: If this happens, do the following to have a try.
1. Run the product to loaded your video to the application.
2. In the format tray, go to Apple Devices and mouse over Apple TV icon.
3. Click the Settings button, in the window that shows up, set Resolution to 720*480 and set Channel to 2 Channels stereo.
4. Convert the video and have a try.
If it doesn't work, do these: Open iTunes, find the converted file and go to Advanced > Create an iPad or Apple TV version in the top menu bar. Then try again.
It the problem is still there, refer to this post that was discussed in Apple Discussion.
Q2: How to play the converted 3D mkv/avi/mp4/wmv files?
A2: There are 4 ways to playback these output 3D files:
1. PC + 3D video player software;
2. TV + 3D TV device;
Please make sure your TV support the transmission of 3D content, upgrade the firmware of set-top-box or change a superior replacement would be necessary. Also you need Red/Blue 3D glasses to watch 3D video.
3. 3D digital viewer (such as iPad which can playback avi, mkv, mp4... files only).
Getting 3D video playback on your iPad, you need to rip the original Blu-ray 3D disc by Dimo firstly, then sync the converted mkv/avi/mp4 files to your iPad. This will be the best popular way of Naked Eyes.
a. VR headsets
One advantage of VR headsets is that you can easily import and watch your own 3D movies in virtual cinema mode. For example, Samsung Gear VR is a mobile virtual reality device, which acts as the headset's display and processor.
Whenever you want to enter virtual reality, just take your Galaxy smartphone, slide it in the Gear VR, then put on your Gear VR, you are in there in the moment. With Dimo, you can rip Blu-ray, DVD and convert videos to Samsung Gear VR supported Side by Side 3D videos painlessly.
What's more, we are working on this feature for more special 3D devices, there are really much more surprise and benefits to look forward to.
What is Side by Side 3D?
In side-by-side 3D, a full 1080p or 720p frame consists of two halves on the left and right, with the entire frame for the left eye scaled down horizontally to fit the left-half of the frame, and the entire frame for the right eye scaled down horizontally to fit the right side of the frame. Thus, in the case of 720p content (resolution of 1280 x 720), each frame will actually consist of the horizontally scaled frame for the left eye with a resolution of 640 x 720 and adjacent to it, the corresponding frame for the right eye at the same 640×720 resolution.
When the 3D ready TV receives this side-by-side 3D signal, it splits each frame to extract the frame for each eye, and then rescales these individual frames to a full HD resolution using upscaling algorithms. It then displays these upscaled individual frames alternately in a frame-sequential manner that is in sync with your active shutter 3D glasses. To sum up, it is just a method to deliver 3D content and also provides an excellent 3D viewing Experience.
Q3: Failed to load iTunes files, why?
A3: iTunes uses Apple's DRM technology protect digital content (mainly purchased video) from using on other computers and devices, while our applications don't support DRM-protected iTunes M4V files currently. That's the reason why the video can't be imported. We are doing our best to improve the function of our products and hope it will support DRM protected video files in the future.
Q4: Failed to save changes while editing video, why?
A4: After you edited video by clicking Edit and in the video editing window you can choose Trim, don't forget to click the "Apply" button to save the changes.
You change will take effect only by converting to a video files. To do so, go to Profile list at bottom to choose an output format, and click the "Start" button to create a new video file with your changes. When complete, click the "Open Output Folder" button to play the video you've edited.
Q5: How to upload converted files to an FTP server
A5: 1. Firstly, open Windows Explorer by double clicking My Computer or Computer on desktop.
2. Then copy the FTP address like (ftp://upload.soft.com) and paste it to the address bar of Windows Explorer
3. Press ENTER on keyboard to open the Log On As dialog box.
4. Enter User Name and Password in the popup dialog box.
Note: Don't input any space in the text field. To save your time, you're able to choose Save password so you don't need to enter the user name and password, anymore.
5. Click Log On to log on the FTP server.
6. Copy and paste your files to the FTP folder, like what you do as normal.
7. After the uploading complete, let us know the file name of your files.
Tip: Once the files are successfully uploaded, you can find them in the folder.